Refund policy

1. Before shipment, the goods will be thoroughly inspected. If there is any damage, wrong shipment, or missing shipment that affects normal use after receiving the goods, we will arrange for a return or resend; The cost of reissuing will be borne by the platform, but the return shipping cost will be borne by the customers themselves
2. If there are defective products that affect normal use, please email or contact customer service within 14 days of receiving the goods. The customers must carefully inspect the goods after receiving them (contact customer service → upload pictures (leave a message) → customer service review → reply) or directly email us
3. After the defect is confirmed by customer service, we will reply to you regarding the subsequent return, refund or reshipment procedures
4. Before returning any returned goods, please contact customer service for confirmation before sending them out. Otherwise, we will not be able to accept them
5. We offer return services and do not accept exchanges. The premise of return service is that the returned goods must be kept in their complete packaging upon receipt, in their original state, without affecting secondary sales
6. Please contact customer service within 14 days. Failure to do so after 14 days will not be accepted
7. Freight collect express delivery will be refused when returning goods

The following situations are not within the scope of returns:
1. Subjective reasons for returns such as feeling that the product is too large, too small, or different from the picture or imagined. Please carefully read the product details and measure the size before placing an order
2. Minor defects that do not affect normal use
3. Due to differences in lighting, computer monitor color differences, or personal understanding of colors, there may be some color differences between photos and actual objects
4. The size of the product details page is for your reference; Due to manual measurement, different batches, or individual measurement method standards, there may be slight differences from your measurement results
5. Some products that need to be assembled have already been installed and cannot be disassembled and returned to their original state
6. Lack of original packaging for goods
7. Lack of accompanying gifts and accessories
8. Exceeding the deadline for return requirements

P. S. Due to the meager profit margin, we kindly request all partners to confirm that they meet the above conditions before communicating with customer service regarding return matters

⚠️ Laay Zone reserves the right to modify, modify, or suspend activities. In case of any disputes, the official website shall prevail and may be supplemented at any time. Once the user joins, they agree to be bound by this statement